University of Tasmania - Digital Concierge
Creating an integrated campus navigator for the University of Tasmania.
MY ROLEPitch Development & Delivery
Research, Workshops, Strategy
Information Architecture, Systems Mapping
Wireframing, Prototyping, User Testing
User Interface Design
Development Oversight
The University of Tasmania is dedicated to providing every student with a hands-on education and an unforgettable adventure. The University has campuses in the three distinct regions of Tasmania: Hobart in the South, Launceston in the North and Burnie in the North West.
The University approached Frank Digital to design and develop a digital concierge for their brand new Burnie campus. The solution had to be completely autonomous, as the campus had been designed to operate 24/7 without the need for administrative staff. Key functionality requirements included:
Automatic pathway tracking within buildings and across campuses
Fully integrated with University room & facilities booking system
Ability to push messages and announcements when required
A unified back-end enabling University staff to edit and update the system as & when required.
As Head of Experience Design at Frank Digital, I led the discovery, strategy, UX and user testing for this project. I then worked with the Creative Director and Frank Digital’s design team to create a beautiful user interface that brought the entire experience to life.
The navigator went live in late 2021 and has been very well received by both staff and students, to the point where the University is now planning on rolling out the solution across its entire campus network.
