MY ROLE

Research, Workshops, Strategy

Information Architecture, Systems Mapping

Wireframing, Prototyping, User Testing

User Interface Design

Development Oversight

LIVE SITE

canteenconnect.org

CanTeen Connect is an online community designed to connect people affected by cancer and provide tailored support and resources to assist with their family’s cancer journey.

I joined Frank Digital shortly after the successful build and national launch of CanTeen Connect for Parents. CanTeen then approached us to design and launch a complementary service called CanTeen Connect for young people, consisting of a web-based online community and an iOS/Android app.

Working on this project was incredibly important to me, as my family (like so many others) has been affected by cancer. Our approach to user research and initial ideation required empathy and careful planning to ensure participants were supported and protected. We interviewed families, patients, counsellors and support staff throughout the amazing CanTeen network. We then created a series of app and desktop-based prototypes, testing each iteration with end users and technical staff to ensure the approach would complement existing counselling services, scheduling processes and underlying chat/video technology for sessions.

The final result is one of my proudest achievements as a designer. The iOS and Andriod apps have been an outstanding success, and the desktop/mobile browser environments are fully integrated enabling universal access to this incredible service.